Verification and Submission
 

When you call to schedule your first appointment, we'll ask you for your insurance information. Then, as a courtesy to you, we will call your insurance company to verify your benefit coverage and we'll review this information with you before you begin your first visit.

In addition, we encourage you to call your insurance carrier to find out your physical therapy and/or occupational therapy benefits provided by your medical plan prior to your visit.

Finally, we will promptly file your claim with your insurance company on your behalf so you won't have to worry about having to fill out any other forms.

Billing for physical therapy services is similar to what happens at your doctor’s office. When you are seen for treatment, the following occurs:

• The physical therapist bills your insurance company, Workers’ Comp, or charges you based on Common Procedure Terminology (CPT) codes.

• Those codes are transferred to a billing form that is either mailed or electronically communicated to the payer.

• The payer processes this information and makes payments according to an agreed upon fee schedule.

• An Explanation of Benefits (EOB) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient.

• The patient is expected to make the payment on the balance if any.